WHY
US
Most companies surveyed on their experiences with BPO/SPO providers always identify two main problems; a lack of control over their teams, and employee attrition. We look to eliminate both issues through our 2.0 program.
CONTROL
Our core service is essentially a hybrid of traditional BPO services, and most of our clients maintain total control of their teams. Under our 2.0 program, we advertise jobs, screen CVs, conduct face-to-face first interviews, and shortlist candidates. We then encourage our clients to conduct remote second interviews and sign off on their preferred team members.
Once we have onboarded new recruits, they are trained directly by the client, either in person (we welcome client visits) or remotely, or we offer a “train the trainer” service.
Finally, in terms of day-to-day control and management, we have a communications room on every floor so that clients can conduct group or individual meetings via our video
conferencing software.
None of our clients have ever cited a lack of control as an issue.
EMPLOYEE ATTRITION
In addressing this prevalent issue within the BPO sector, we prioritize the well-being of our employees. We cultivate a supportive atmosphere and cohesive team dynamics to ensure they enjoy coming to work each day. For most roles we typically pay double the starting salaries of most BPO operations in South Africa. All of our staff, once they have completed their probationary period, are included in our private healthcare scheme.
We encourage all of our clients to incentivise employees where possible and we regularly hold away days, team building events and pay appraisals.
Unemployment rates in South Africa are currently around 32% and a good job is generally coveted.